Purchase, return and shipping policies.

General Policies:

Please read our policies before placing an order.

By placing an order on , you agree to our purchase policies.


  • Once your order is placed, the shipping process will begin within the next three business days.
  • You will receive an email with a guide from FEDEX to track the package once the product has been shipped.
  • If an ordered product is not available, an email will be sent to notify you when it will be available.

Shipping Costs:

  • Within the Mexican Republic: $250 MXN.
  • Central and North America: $690 MXN.
  • South America and Europe: $990 MXN.
  • Rest of the world and unclassified countries: $1,600 MXN.

Returns & Exchanges:

  • You have 15 days after receiving your order to request a size change or credit online.
  • To start the change process, contact and wait for authorization from La Troupe.
  • You can only exchange items from the current collection, not sales.
  • If there is no size availability, the amount will remain as an online credit.
  • No cash refunds will be made without prior authorization by email.


  • La Troupe is not responsible for additional customs taxes or delivery delays once the order leaves the warehouse.
  • It is the customer's responsibility to keep an eye on the package with the tracking number provided.

Terms and Conditions of Promotions | 10% OFF First Purchase:

  • Valid for customers registered at
  • 10% discount with the HOLATROUPE coupon on the first purchase, single use.
  • The coupon will be sent by email upon completion of registration.
  • Not combinable with other promotions.
  • Prices may change without notice.