YOUR PURCHASE / INFORMATION
Information related to your purchase and consumer rights.
LA TROUPE / CONTACT
PERSONAL ASSISTANCE
We are available to answer questions about online purchases, exchanges, and order tracking.
01 / OFFICE TELEPHONE+52 984 147 8641
02 / EMAILtienda@latroupe.mx
Our team can help with information about our pieces, orders, shipping, exchanges, and privacy inquiries.
ON THIS PAGE
La Troupe Tulum
Commercial operator: CONTEILUM, S.A. de C.V.
Customer service email: tienda@latroupe.mx
Office telephone: +52 984 147 8641
Public customer service and contact address
Quinta Avenida 101-Loc 2 B, Centro, 77710 Playa del Carmen, Quintana Roo, Mexico
This is the address of our public contact boutique. For exchanges and returns, please request the return instructions and designated logistics address by email before sending anything. Do not assume that the boutique is the returns reception center.
When contacting us, include your order number, name, and a brief description of your inquiry. If your question concerns a delivery or a damaged item, you may include photographs and tracking information to assist our review.
For specific information, please see our Shipping Policy and Returns & Exchanges Policy.
You may submit privacy requests and requests to exercise ARCO rights to tienda@latroupe.mx with the subject line Privacy / ARCO Rights. See our Privacy Notice for the procedure.
For questions about destinations, payments, or international deliveries, tell us the destination country and, if available, your order number. We will check the options applicable to the service requested.
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